FAQs
Frequently Asked Questions
Do I need a referral?
No, you do not need a referral but if you are unsure who to see give us a call.
How do I book an appointment?
You can book online via the link on our website, drop us an email, give the clinic a call or send us a socials or WhatsApp message and we will get back to you asap.
Do you offer same-day or urgent appointments?
We do our best to offer same day appointments, please give us a call if you need an urgent appointment so we can advise you on the best steps for your presentation.
What should I expect from my first appointment?
Your first appointment is focused on understanding you and the reason youâve come to see us. It will include a detailed discussion of your symptoms, a review of your medical history, and a thorough physical examination. From the outset, we work to accurately diagnose your presentation, and wherever appropriate, treatment will begin during this first session. Initial appointments with our massage therapists and skin specialists may be structured slightly differently, with a greater proportion of time dedicated to hands-on treatment. Any postural and movement assessments are carried out using objective data collection, allowing us to build a clear picture of how your body moves and functionsâforming the foundation for an effective, personalised treatment plan.
Do you accept insurance?
Yes we do, we accept AXA, Vitality, Aviva and WPS
Will I be in pain during or after my appointment?
Depending on your condition, you may arrive in some discomfort. While it is never our aim to increase your pain, there are times when we may need to reproduce or gently provoke symptoms to help confirm an accurate diagnosis and effectively treat the injured tissues.
Following treatment, it is possible to experience some soreness or increased symptoms for 24â48 hours. This response is normal and often part of the bodyâs adaptation and healing process, though it does not occur in every case. We will always explain what to expect and provide guidance on how to manage any post-treatment symptoms.
Will I need to book separate appointments to get exercise rehabilitation guidance or is that part of my osteo/physio/sports therapy app?
No, all of our practitioners will prescribe any exercises that they feel will support your recovery, these will be sent to you via email or printed in clinic if you prefer.
Is there wheel chair access?
Yes, we have wheel chair access and disabled facilities
I dont know what i need, Who should i book my appointment with?
The process of getting started with treatment can be confusing so here are some examples of what our practitioners treat:
- Osteopath: Back & Neck pain, disc pathology, neurological pain (sciatica, Pins and needles or sensory changes), headaches, chronic and acute pain, medical conditions or complex medical history/illness, arthritis/fibromyalgia, MSK injury, pre and post Op
- Physiotherapist: Work related pain or injury, MSK pain or injury shoulder/knee/hip etc,, rehabilitation from injury, injury prevention.
- Sports Therapy: Sports related injury, gym or training imbalances, pain when training, return to sport, sports massage and muscular restriction
- Wellness: for all things relaxing and calming, for post op MLD, oncology, fibromyalgia, nervous system reset and general pampering.
- Massage: for general aches and pains, muscle tightness and recovery, our masseuses are trained in physio or sports therapy or level 5 sports massage so they have a very deep knowledge on anatomy, injury and pain management. But a massage is not the equivalent of a physio or sports therapy assessment or treatment pathway.